MASkargo Achieves First Cargo iQ Quality Certification

MASkargo has received its Cargo iQ certification after a successful audit of its air cargo operations, marking the first certification for Malaysia since joining the air cargo community in 2018.

Cargo iQ, a quality management organization, certified MASkargo for maintaining high standards in shipment tracking and management across its global network. In June 2024, MASkargo reported 95% of its shipments to Cargo iQ, meeting the requirements for certification.

Cargo iQ helps members create a robust quality management framework – part of which is a methodology to plan, control, and measure the movement of shipments in various steps along the way.

After successfully implementing the first steps in their quality roadmap, members may undergo a rigorous audit and, progress to receive the title of Certified Cargo iQ member. This process aims to see members maintaining high quality through working with Cargo iQ to maintain a monitored road map along the air cargo journey.

MASkargo’s Head of Operations, Zulkefly Ujang, expressed excitement, stating that this recognition highlights the company’s commitment to reliable shipment tracking and service consistency.

“We are extremely excited to join the distinguished list of Cargo IQ-certified carriers. The certification stands as a testament of our unwavering commitment to provide seamless critical milestone tracking capabilities of our customers’ shipments throughout our cargo and airline network.”

Cargo iQ certification is valid for three years, with criteria focused on shipment planning, visibility, and ongoing performance improvements.

Laura Rodriguez, Manager of Implementation and Quality Assurance at Cargo iQ, praised MASkargo’s achievement, noting that the certification is a testament to the hard work and dedication of the team.

About Cargo iQ

Cargo iQ is a not-for-profit quality standards group working to create and implement specifications to enhance the customer service experience of the global air cargo industry, with over 60 members from across the industry including airlines, forwarders, ground handlers, IT solution providers, and Road Feeder Services (RFS), incorporating the small- to medium-sized (SME) community.

Cargo iQ members collaborate to develop a Quality Management System (QMS) that standardizes air cargo shipment planning and performance monitoring. This system promotes continuous improvement and ensures reliable service, with regular audits for quality compliance. The Cargo iQ Master Operating Plan (MOP), endorsed by IATA, defines the standard end-to-end process for air cargo transportation.

For more information, visit cargoiq.org